Hello, I have the same exact problem, from what you described. If I described the problem without having seen your post, I would have said: "When I fast forward, it works well, in fact, beautifully. However, when I click the rewind button, it doesn't work at all. It freezes for what appears to be indefinitely, until all of a sudden I'm back at the beginning of the movie again."

So clearly this is the same problem you are describing. In fact, I'm a rewind freak and was kind of hoping this button would pacify me. I hope I can resolve this, because in fact the rewind button has no value at present. If this is operator error let me know! Would love to fix it, thanks.