In some important aspects I agree with TechGuy. It appears to me that this product, inspite of it's impressive set of features and capabilities, has some serious flaws in the user interface, a lack of reliability (It crashes regularly, requiring a hard power-off to recover.) and behaviors of some of the features that make them difficult to use. The manual leaves quite a bit to be desired in explaining how to use many of the features.

 For example,

- Playing a *.mov file captured with my digital camera crashes the box

- Even though I set the box to load the library on power up and scan, I seem to need to manually load the saved library.

-It appears that the DE gets confused when I shutdown my PC. There's nothing that talks about how the DE should behave when the PC is rebooted. 

- When playing a VIDEO_TS folder, you can't use the DVD's menus. You can only view it by slogging through the DVD a chapter at a time, Can't jump to a specific Title.

 -When you remove something from the PC, the only way to remove it from the DE's media list appears to be a full rescan.

There are many more annoyances in the behaviors but you get the idea. Is there place where we can report these types of things where NetGear will see them and hopefully fix them.

DoctorBrown said: Is there a place where we can report these types of things where NetGear will see them and hopefully fix them.

Absolutely there is.  You're there.  NETGEAR is monitoring the feedback area of this forum, and takes all suggestions for their products very seriously.  Definitely post suggestions for improvement, so that they know what you as a user are thinking!

pardizzone said: You'll get support and answers at the official Netgear forums. Located here.  I'm not sure what this site here is for as Netgear has their own forums and it seems nobody even uses this site. I've been watching it for over a month and there is not many people posting.

You're right, this forum is just getting started, so it's not nearly as active as we'd like it to be yet.  But it will be.  Although run by a third party (Capable Networks), NETGEAR officially endorses this forum, and we are working every day to get people answers to their questions and generally be a place those who own and use and are interested in the Digital Entertainer can gather.  You guys can be part of that.

If you need technical support, absolutely check out the NETGEAR support site as pardizzone suggests, but remember that there is a growing community here of people like you who can help you with day to day knowledge and experience.

Being digitally entertained...