Categories: Troubleshooting
Can anybody help please, after coverting my CD collection to .wav files using Windows Media Player 11 I find they will not play on my EVA8000.
However, if I re-convert them using "Swich" from NCH Software (.wav to .wav) I find they will play but I get an awful half-second of loud 'white noise' after each track.
Netgear are also at a loss to sort this, they suggested it was a hardware problem and to exchange the unit. This I have done but the problem persists.
Thanks, Kevin.
Moderator
United StatesI'll try to help if I can..... First, what version firmware are you running? Second, why save as WAV and not as MP3? Third, please run MediaInfo on the file and post the results (turn on "text" view for full output). Get program from here:
http://mediainfo.sourceforge.net/en
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Hi Pardizzone, thanks for your reply. I am running Ver. 1.2.20UK firmware. I have saved as .mp3 as well as .wav but it says on the box that it plays .wav's so I wanna play .wav's. I saved in as .wav as well so that if another format comes along I can convert easily to it. This problem seems so daft that there must be a very simple answer, but I don't know it and neither do Netgear. No surprise there !!
The text file file you asked for:
General #0
Complete name : C:\Documents and Settings\Kevin\Desktop\CD\Cat Stevens\The Very Best of Cat Stevens\07 Rubylove.wav
Format : Wave
Format/Family : RIFF
File size : 26.3 MiB
PlayTime : 2mn 36s
Bit rate : 1411.2 Kbps
Audio #0
Codec : PCM
Codec/Family : PCM
Codec/Info : Microsoft PCM
Bit rate : 1411.2 Kbps
Channel(s) : 2 channels
Sampling rate : 44.1 KHz
Resolution : 16 bits
Hope this helps and thanks for your interest, Kevin.
Moderator
United StatesNetgear has released newer firmware and may fix your issues. Try doing an update through the EVA's user interface and see if it gives you the update. They have put the NA version up there on 12/14/07 but were going to put the other regions up there soon. Let me know if it updates or not.
"everything will be ok in the end. if it's not ok, it's not the end" - unknown
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Hi, I have tried that several times before and again earlier today...........nothing, will have to wait I suppose.
Kevin.
Moderator
United StatesKevin,
PM me your email address and I'll send you the 2.0.150UK firmware as i just go a hold of it.
-Peter
"everything will be ok in the end. if it's not ok, it's not the end" - unknown
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I'm having exactly the same problem -- and I've upgraded to the latest UK firmware (2.0.159). It seems that the EVA8000 doesn't like something about thge way Media Player 11 formats WAV files. :-(
Hugerr
hugerr said: I'm having exactly the same problem -- and I've upgraded to the latest UK firmware (2.0.159). It seems that the EVA8000 doesn't like something about thge way Media Player 11 formats WAV files. :-( HugerrInfuriating isn't it !!! Don't bother trying Netgear support, they are useless. The only way at the moment you are going to be able to play those files is to re-convert them with something like "foobar 2000" which you can down-load for free. I had over 500 CD's worth of files to re-convert, took me weeks !!!
Yep. Such potential ruined by appalling software development and testing!
I have subsequently discovered that opening and immediately resaving the Media Player WAVs in prettty much any other software tool fixes the problem, so it looks like the EVA 8000 takes offence at something in the WAV file header (or it's not finding something it wants to see) when created by Windows Media Player.
I have used the batch file operation in Adobe Audition to convert existing wavs, and have also discovered that if I rip CDs to WAV using iTunes, the EVA 8000 will play them straight away.
Hugerr
Thanks for the iTunes tip. I just bought the 8000 yesturday and thankfully ran a test with windows media ripping to WAV and also found it would not work. I will be paying a kid to rip my 400CD's so using the Media Player WAV rip with the EVA would have been an unhappy event.
I submitted a support request from NETGEAR and will let you know if they come back with anything useful
Yes, i submitted a support request about it to. Didn't get anything construtive back... :-(
Hugh
hugerr said: Yes, i submitted a support request about it to. Didn't get anything construtive back... :-( HughI have spent ages on the phone and by e-mail to Netgear support, they say this is an unknown problem and ask you to try all manner of things which do not work. We just have to accept the fact that the EVA8000 will not play .wav files created with Media Player 11 and Netgear don't care about it !!! Kevin.
Moderator
United StatesCan someone compare a file that works with one that doesn't by right clicking on them and looking at the properties/summary tab? Click on the advanced button and compare the 2 for differences. I'm just curious.....
"everything will be ok in the end. if it's not ok, it's not the end" - unknown
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pardizzone said: Can someone compare a file that works with one that doesn't by right clicking on them and looking at the properties/summary tab? Click on the advanced button and compare the 2 for differences. I'm just curious.....
Hi Peter, the only difference with a file that plays I can see (from the text file I sent you some months ago at the top of this thread) is that the codec is PCM and not Microsoft PCM. This is all academic to me now as I had to spend ages re-encoding all my CD's, but like you I am very curious.
Kevin.
If you rip a file to WAV using Microsoft and then the same one using Itunes you should be able to compare. As was suggested I ripped the same song using Itunes last night and it worked just fine.
Also I downloaded/updated the firmware last night and did not check both WAV files again after that. When I put the CD in the PC to load the Entertainer software it went to the web to get the latest version however I now realise that was just for the Entertainer software on the PC not the unit itself.
Moderator
United StatesLossLess said: If you rip a file to WAV using Microsoft and then the same one using Itunes you should be able to compare.I know, just that I'm at work at the moment and just wanted someone to do a quick compare....
"everything will be ok in the end. if it's not ok, it's not the end" - unknown
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I am at work too (sadly). Also I have already deleted the Microsoft ripped wav off the hard drive at home. Something mysterious also happened when I deleted the old files Microsoft WAV files. Even though my laptop was not showing the microsoft ripped WAV files after I deleted them and emptied the trash, the EVA still found them and tried to play them. I did a complete scan again and it deleted them from the play list after that.
Moderator
United StatesThat's sounds normal as the files will still be listed in the library until you do a full rescan and it doesn't find them then removes the entries.
"everything will be ok in the end. if it's not ok, it's not the end" - unknown
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