http://www.mydigitalentertainer.com?src=forumtopic_rss My Digital Entertainer - Troubleshooting Forum Fri, 02 Jan 2009 15:51:52 GMT admin@mydigitalentertainer.com My Digital Entertainer 60 http://www.mydigitalentertainer.com/brand/eva/community.gif http://www.mydigitalentertainer.com?src=forumtopic_rss http://www.mydigitalentertainer.com/forum/thread/12438/Some-Youtube-clips-dont-play/?src=forumtopic_rss does anybody know why some youtube clips selected from a search don't play on the EVA when they work fine on the PC ? On the EVA they just return to the search results menu without even starting. Similarly I've found some .avi and .wav files which play in windows Media wont play on the EVA though from other postings it seems this a 'feature' of windows Media Player v11 ? Troubleshooting Fri, 02 Jan 2009 15:51:50 GMT Toddy http://www.mydigitalentertainer.com/forum/thread/12438/Some-Youtube-clips-dont-play/#discussion?src=forumtopic_rss http://www.mydigitalentertainer.com/forum/thread/12408/EVA-freezes-with-Youtube/?src=forumtopic_rss Occasionally I find my EVA (8000HD) locks up when a youtube playback breaks up and stops. The 'back' and 'home' buttons don't work and I cannot even power off the EVA using the on/off switch on the machine. The only way I can recover from this situation is to unplug and plug back in the EVA to the mains socket. This seems a bit drastic and I'm concened it might damage the unit. Does anybody have any ideas ? Troubleshooting Wed, 17 Dec 2008 13:07:06 GMT Toddy http://www.mydigitalentertainer.com/forum/thread/12408/EVA-freezes-with-Youtube/#discussion?src=forumtopic_rss http://www.mydigitalentertainer.com/forum/thread/12385/no-sound-when-playing-anything-untill-i-press-volume-up./?src=forumtopic_rss I have a curious problem with my EVA 8000, everytime i play anything, Movie, Music, Internet Readio i get no sound untill i press the Volume up button on my remote. Now for movies this is not a problem as i need to do this at the begining of the film and thats it, but for music it needs to be done at the beginning of each track which to be honest is not worth it. Anyone help? Troubleshooting Sat, 06 Dec 2008 09:36:20 GMT Bloodygoodbloke http://www.mydigitalentertainer.com/forum/thread/12385/no-sound-when-playing-anything-untill-i-press-volume-up./#discussion?src=forumtopic_rss http://www.mydigitalentertainer.com/forum/thread/12384/ReadyNAS-EVA8K-Stutter-Video-No-Sound/?src=forumtopic_rss I have a ReadyNAS NV+ RND4250 and a EVA 8000. When I try to play recorded videos from my NAS the video stutters and there is no sound. When I test the network connection BEFORE I try to play a video file, it tells me >20Mbps. When I test the network connection AFTER I try to play a video file, it tells me something very low like 760kbps. I have a wired gigabit network (the network switch is Netgear GSM7324). The funny thing is that when I use the EVA8K to play recorded video files stored on my PC on the same network, the EVA8K works fine and when I use the PC to play recorded video files stored on my NAS, the videos play fine. So it seems to me that the EVA8K is having trouble communicating with the NAS. Please can anyone help? Thank you Troubleshooting Fri, 05 Dec 2008 10:54:35 GMT Doos http://www.mydigitalentertainer.com/forum/thread/12384/ReadyNAS-EVA8K-Stutter-Video-No-Sound/#discussion?src=forumtopic_rss http://www.mydigitalentertainer.com/forum/thread/12369/Problems-after-installing-Powerline-adaptors/?src=forumtopic_rss I've just connected my EVA wired using HDX101s instead of connecting wireless as i had set up previously. I did this mainly to improve the playback of youtube clips which sometimes used to stall with the wirless connection. So far this problem seems to have gone away. However other problems have appeared instead ! These are, 1) Internet radio doesnt work. It just says 'cannot access internet radio daa'. This was fine on wireless. 2) Similarly Flickr doesnt work - i get 'cannot access flickr data'. 3) I also can't access RSS data anymore Any ideas anybody ? Troubleshooting Mon, 01 Dec 2008 00:37:16 GMT Toddy http://www.mydigitalentertainer.com/forum/thread/12369/Problems-after-installing-Powerline-adaptors/#discussion?src=forumtopic_rss http://www.mydigitalentertainer.com/forum/thread/12363/How-to-speed-up-the-creation-of-Thumbnails/?src=forumtopic_rss I've just got an EVA8000, and am overall very happy with it. BUT (there's always a 'but' :-) ) I find the picture viewing functionality extremely slow. And it's not because of lacking network bandwidth or speed. The playback of recorded video stored on my NAS runs smooth without any problems what so ever. I've tried resizing a sample of pictures from the HiRes version my camera delivers (2-3 megs) to 1024x768 which are in the range of around 100 KB. And it's still very slow. When selecting the folder with the sample pictures, and viewing the thumbnails, it takes around 20-25 secs for the EVA to produce each thumbnail, and whilst doing so, it becomes totally unresponsive. The processing of a button pressed on the remote is delayed until the next "gap" between the production of two thumbnails. Is there any way to speed the production of thumbnails up? It would really be nice to be able to produce the full set of thumbnails "up front", by running some sort of functionality (perhaps during the night), and that the EVA would persist the thumbnails for future usage. Any help is highly appreciated, since I'd hate to scrap the device... Troubleshooting Mon, 24 Nov 2008 16:59:46 GMT The dane http://www.mydigitalentertainer.com/forum/thread/12363/How-to-speed-up-the-creation-of-Thumbnails/#discussion?src=forumtopic_rss http://www.mydigitalentertainer.com/forum/thread/12352/YouTube-Problem/?src=forumtopic_rss When I first set up my EVA8000HD the Youtube function seem to work well on my wireless network. Suddenly now (about a week later ) I'm finding that youtube clips stall after about a minute. In fact every clip seems to break up at the same place every time. Is this because I'm using a wireless connection ? (strange if it was OK previously) or down to my ISP performance ? Do i have to bite the bullet and buy the powerline adaptors instead of wireless ? Any comments will be appreciated. Troubleshooting Thu, 13 Nov 2008 02:10:29 GMT Toddy http://www.mydigitalentertainer.com/forum/thread/12352/YouTube-Problem/#discussion?src=forumtopic_rss http://www.mydigitalentertainer.com/forum/thread/12338/Problems-viewing-photos/?src=forumtopic_rss Hi, I've just configured my EVA8000HD on a wireless network after a lot of frustration (subject of another posting) and am finding problems with photo viewing. When I try to view as a slide show with full screen the full screen wont hold and it kind of jumps around all over the place. Any ideas ? When I tried it before I had the PC config working with the photos on a USB stick it seemed to be OK. I'm connecting SCART at the moment but intend to use HDMI later when everything is working properly. Any advice would be appreciated Troubleshooting Wed, 05 Nov 2008 17:35:48 GMT Toddy http://www.mydigitalentertainer.com/forum/thread/12338/Problems-viewing-photos/#discussion?src=forumtopic_rss http://www.mydigitalentertainer.com/forum/thread/12299/Eva-8000-Pinnancle-Studio-and-AVI-files/?src=forumtopic_rss Hi, I ripped video from MiniDV with Pinnacle Studio and can play them with Media Player. However, the EVA 8000 will find the file but not play it. Seems the file is loaded in the EVA and can see the bar but there is no picture and only sound four 2-3 seconds. I loaded the Media Info and it seems that the format is : AVI OpenDML, 2.7 GiB, first video stream is 28.8 MPBS , 720 * 576 at 25'000 fps, Could anyone help ? THanks Gilbert Troubleshooting Wed, 24 Sep 2008 20:04:54 GMT Gilbert http://www.mydigitalentertainer.com/forum/thread/12299/Eva-8000-Pinnancle-Studio-and-AVI-files/#discussion?src=forumtopic_rss http://www.mydigitalentertainer.com/forum/thread/12268/EVA8000-Will-Not-Start-Up/?src=forumtopic_rss Evening all, Right, I`ve been having some grief with a new problem on my EVA8000 for a couple of weeks. It is, basically, when I power it up, or start it up, it does not start start up. When I turn it on at the mains, it appears dead, with nothing on the screen. I know it is getting power and doing something because the connection light on my Network switch and Router lights up. The LED on the front of the EVA8000, does nothing. If I hold in and release the EVA8000 front button, it seems to reset the unit, as the Switch and Router light goes off, then comes on again, although there is no action from the EVA8000 itself. I have to power it down and up again a number of times, sometimes I can be doing this for 10-15 minutes, then it might decide to start up. I am presently trying out Firmware 2.1.81 Beta, as I was experiencing the same problem with Firmware 2.1.66 Public Release. I have also used the Recovery Tool after the unit bombed out after a Firmware upgrade. This is most annoying and as with the other crashes and hangs, I`m... Troubleshooting Sun, 31 Aug 2008 18:40:49 GMT Neil http://www.mydigitalentertainer.com/forum/thread/12268/EVA8000-Will-Not-Start-Up/#discussion?src=forumtopic_rss http://www.mydigitalentertainer.com/forum/thread/12267/5.1-Audio/?src=forumtopic_rss My EVA 8000 is connected with the reciever Harman/Kardon 245 through optical cable connection. The problem is, that the reciever doesn´t recognize the multichannel audio sound ( p.e. AC-3 ). I did some test : I played the movie from the hard disc on EVA, the movie offered 5.1 sound, but on the receiver was only stereo sound from EVA available. Then I burned the same movie on DVD and played on DVD player - 5.1 sound worked. It means the movie files content 5.1 sound, but eva cannot play it. Can anybody help me to force EVA play 5.1 sound ?, or eva don´t have this skill ? thx Pulkas Troubleshooting Sun, 31 Aug 2008 12:32:44 GMT pulkas http://www.mydigitalentertainer.com/forum/thread/12267/5.1-Audio/#discussion?src=forumtopic_rss http://www.mydigitalentertainer.com/forum/thread/12251/Annoying-Inconsistent-TAG-TOOL-Entries/?src=forumtopic_rss Hi all, Right, I`ve seen to come across another annoying problem with NetGear`s dodgy software. The TAG TOOL. I have edited a number of AVI files which I ripped from DVD`s. I have installed the latest version of the DEW software, I think it`s the Beta version. Where does it state which version it is? NetGear needs to sort out their software NOW, it`s by no way, user friendly. Anyway, the problem I am having is this. When I tag a file, I use the `ALWAYS SAVE .TAG FILE` option to save a seperate file, so our XBOX 360 can still read the files. When I open the TAG TOOL and bring up the AVI files, or even the .TAG files, they are empty, blanked out, as if there is no information stored. This is annoying as there dosn`t seem any way to edit TAGs, without re-entering all of the information. And again, when the AVI or TAG file is opened in the TAG TOOL, they appear empty again. The odd one or two show some of the information, but not all. None appear to show the saved image. When I use `VIEW ARTWORK` listing option on the EV8000, the... Troubleshooting Thu, 21 Aug 2008 18:26:06 GMT Neil http://www.mydigitalentertainer.com/forum/thread/12251/Annoying-Inconsistent-TAG-TOOL-Entries/#discussion?src=forumtopic_rss http://www.mydigitalentertainer.com/forum/thread/12221/Problems-with-tag-tool-accessing-ReadyNAS-duo/?src=forumtopic_rss I have recently added a ReadyNAS duo to my kit but am not able to see any files or directories on it through the tag tool. I am able to see and copy files to the NAS using windows explorer. Using the tag tool, I can see the network name but when I click on the arrow to expand and see the directory names, nothing shows up. I have also mapped one of the shares on the ReadyNAS but the tag tool also doesnt see this. Thanks Ian Troubleshooting Mon, 18 Aug 2008 11:50:58 GMT IanBucklar http://www.mydigitalentertainer.com/forum/thread/12221/Problems-with-tag-tool-accessing-ReadyNAS-duo/#discussion?src=forumtopic_rss http://www.mydigitalentertainer.com/forum/thread/12220/Tagging-DVDs-and-Cds/?src=forumtopic_rss I have ripped some DVDs to HD, and they are stored as Audi_TS and Video_TS directories. I want to Tag these, and I'd also like to store them as just one file instead of multiple files in these 2 folders. I want to preserve the DVD structure/menus/subtitles, and the quality of the movies. I've tried converting to ISO, and the Tag tool doesn't default to this, you have to manually change it, so it finds these files. However when you do this it appears to work. But is there a better format that is more compatible with the Tag tool (that preserves the DVD structure/menus/subtitles), or is there a newer version of the Tag Tool (mine says version 1.0 2006)? Also, can you use the Tag tool to tag audio files? I want it to find the album art and to name the tracks (like Window media Player does). Reply Reply with quote Troubleshooting Sun, 17 Aug 2008 10:49:14 GMT Gdaymate http://www.mydigitalentertainer.com/forum/thread/12220/Tagging-DVDs-and-Cds/#discussion?src=forumtopic_rss http://www.mydigitalentertainer.com/forum/thread/12208/Re-scanning-every-time-I-start/?src=forumtopic_rss I set up my EVA 8000 no problem first time around and it was running great for a while. Now it seems everytime I start up the eva it says that I have no files so have to re-scan everytime I want to watch something which is slow and irritating sa you can imagine. I assume it could be a few things: - I am connecting wirelessly, so if I switch my router off at night, would this affect it? - I also turn my laptop off which is the computer I am using with the EVA - Should I leave the EVA on all night? - Is it possible that my firewall is blocking the EVA from writing to it's library file? - Should I turn off auto scan every night at 1am as my laptop is usually off at this time For any suggestions! Troubleshooting Sun, 03 Aug 2008 10:58:40 GMT livecell http://www.mydigitalentertainer.com/forum/thread/12208/Re-scanning-every-time-I-start/#discussion?src=forumtopic_rss http://www.mydigitalentertainer.com/forum/thread/12207/Tagged-Videos-No-Longer-Play-On-XBox-360/?src=forumtopic_rss Hi people, Right, after finally converting all my DVD collection to AVI`s, I have now hit a problem. My collection of over 350 DVD movies/tv shows were ripped to AVI: - MPEG 4 - 15000 kbps (DivX, XviD) with Audio: MP3 - 192kbps. Now, I ripped to this format as this seemed to be the only file type the XBox 360 could play over a network. It can however, play other file typed from disc. The problem is, since I tagged all the AVI`s for use on the Netgear EVA8000, they are no longer playable on the XBox 360. Even removing the tag information still leaves the AVI`s unplayable. Has anyone else experienced this? This is a serious downer for me, as I originally ripped the DVD`s to the Home Server so that our young boy could watch them on his TV without trashing my DVD collection. Now they are unplayable, except on the Netgear EVA8000. Any comments people? I look forward to hearing from you on this. Regards Neil. Troubleshooting Thu, 31 Jul 2008 20:58:13 GMT Neil http://www.mydigitalentertainer.com/forum/thread/12207/Tagged-Videos-No-Longer-Play-On-XBox-360/#discussion?src=forumtopic_rss http://www.mydigitalentertainer.com/forum/thread/12194/Is-the-Tag-Tool-incompatible-with-2gb-AVI-s/?src=forumtopic_rss Hi people, I`m a new member as of yesterday. I purchased my EVA8000 last week. I have ripped my entire DVD collection to my home built Windows Home Server. I have at present around 350 movies / tv series all from original DVD ripped to AVI / DIVX as this seems to be the only format the XBox 360 can stream across a wired Network. It can of course play other formats, but it appear`s only from a DVD, not across a Network. I may be wrong, but only AVI`s play. Anyway, like everyone I use the Netgear DE softwares Tag Tool to tag the AVI`s with info. The thing is, there are a few AVI`s which won`t allow me to tag them. I receive the following error - Failed To Save Changes To This File - Not Implemented. Now, the AVI`s are Titanic, Green Mile and King Kong. Although files can be given any name, these are the files I am having problems with so far, as I haven`t finished tagging them all. But, what I have noticed is that so far, these are the only files which go over the 2gb size. Has anyone else come across this?... Troubleshooting Fri, 25 Jul 2008 22:53:40 GMT Neil http://www.mydigitalentertainer.com/forum/thread/12194/Is-the-Tag-Tool-incompatible-with-2gb-AVI-s/#discussion?src=forumtopic_rss http://www.mydigitalentertainer.com/forum/thread/12185/Weather-Data-missing-and-unavailable/?src=forumtopic_rss Hi, I am having an unusual problem, and after searching the forums, I decided to post this, as my problem seems unique. I had purchased an EVA8000 and set it up with minimal problems, as it was just replacing a buffalo tech system that was junk. I updated the firmware to 2.0.159 which seems to be the latest and everything is working fine. I then purchased another EVA8000 and set it up and upgraded the firmware, however when entering the zip code to recieve weather data, it came back with a message "invalid zip". The zip was not invalid (19510) as this was what the other box was using. I skipped the step and proceeded to complete the setup of the new system. Everything worked fine, except when accessing youtube. It went into a reboot loop and I performed the firmware recovery with no problem. Then I went into advanced setting and was able to set the zipcode, however, the weather box on the main page does not show up ON EITHER MACHINE!! If I just try to access weather info from the main menu, it come back with a message, "unabel to display weather data" What could possibly be... Troubleshooting Thu, 17 Jul 2008 00:00:48 GMT DeafOldRocker http://www.mydigitalentertainer.com/forum/thread/12185/Weather-Data-missing-and-unavailable/#discussion?src=forumtopic_rss http://www.mydigitalentertainer.com/forum/thread/12177/connecting-with-NAS/?src=forumtopic_rss Greeting from Slovakia My problem is : I want to share my videos stored on MNAS4100(UMAX) with EVA 8000. I connected succesfully MNAS to the network and started full scan on my EVA. Now I can see the whole list of the video files on the screen but when I try to play the file, I get the the information " Unable to play.............". Sharing files stored in my PC run perfectly. Could you help me ? Troubleshooting Tue, 08 Jul 2008 11:13:10 GMT pulkas http://www.mydigitalentertainer.com/forum/thread/12177/connecting-with-NAS/#discussion?src=forumtopic_rss http://www.mydigitalentertainer.com/forum/thread/12147/HD-video-stutters-and-have-no-audio/?src=forumtopic_rss I tried to play different of HD video files on my EVA, but all just work fine for a minute en and hang or stutter. I read the article about testing if it is a network or hardware problem, so I tried the amazon file and tried to play it from my USB stick. Also the recommended test file hangs after a minute and there's no sound.... The article suggests that it is bad hardware. I connected my EVA wired (CAT5) with a gigabit Netgear Wireless Next router and a double disk NAS in raid 0 with 2x 750Gb 7200 rpm harddisks. I installed the latest firmware. Network test on the EVA shows >20Mbps network speed. DVD movies work fine (after disabling upnp it seems that all of the movies have sound again), but HD files won't work I tried: H.264 (mkv container), wmv ac-1. Can someone help me? What should I do --> bring the EVA back for service because it's a hardware problem? (according to the article the amazon file should work fine from USB, and if not, it can be a hardware problem) Thanks Troubleshooting Sun, 22 Jun 2008 08:46:23 GMT Loinz http://www.mydigitalentertainer.com/forum/thread/12147/HD-video-stutters-and-have-no-audio/#discussion?src=forumtopic_rss