EVA8000 hangs at Power-Up

by Lynx 2000 May 17, 2008 02:12 PM

Posted in: Troubleshooting

Just bought my EVA 8000, installed with success, installed new firmware.

Watched movies, picutures, listned to music: everything fine.

I did change the settings (network paths) a few times.

Also installed a new skin (EarthbyNight -- very nice).

Then I did a restart for the first time in 1 day -- and it hanged at Power up. No connection possible, remote control won't work. No connection via Web interface neither, nor via EVA multimedia configurator on PC.
Tried factory reset (power button in front flashed green), tried different connections to TV and AV receiver (hdmi, composite video), unplugged device, no affect. Just hangs at Power Up screen.

Anybody any hints how to really reset this device? Do I need to replace the device?

Your help is very much appreciated, thanks.

Kurt

Discussion:

pardizzone on May 18, 2008 12:16 PM

Just delete or rename the directory for the new skin and unplug the EVA for 30 minutes then plug it back in and see if it boots. This will cause it to load the default skin. If it still won't start up correctly it may have a corrupted flash. What firmware version do you have loaded on the unit? If you have the latest public release, you can try the recovery tool from the Netgear Support forums (http://forum1.netgear.com/forumdisplay.php?f=85) You need to join the Beta Tester program to get access to it in one of the stickys in the forum. If you have an older version of the firmware, you may need to get the unit replaced as the recovery tool won't work with the older version.

Lynx 2000 on May 19, 2008 1:27 AM

Thanks for the useful instructions, Pardizzone.
Renaming skin directories did not help. However, the recovery tool worked in no time! The instructions that came with the recovery tool are very clear.
I will now stick to the boring, yet stable factory skin...