Hello folks, I’m having a curious problem with my EVA8000 installation. I’m not sure if it’s a hardware problem with the EVA, or a compatibility problem with the network storage (or possibly a combination of both). The EVA came with an early firmware version which had difficulty playing a number of video files (mostly .avi). I upgraded the EVA firmware to version 2.0.159 and this resolved the problem for the bulk of video files concerned. A number of these files still cannot be played. I put this down to their unknown quality, although they do play on my pc and laptop with vintage codecs. The problem that concerns me, is that the video files that do play on the EVA, do not do so consistently. Again, these files range in format but are primarily .avi.Following a quick scan to detect new media on the network, the EVA can play most of the video files it detects. However after playing a video file, nothing else in the list of video files can subsequently be played. If another video is to be played, it is necessary to reset the EVA and perform another “quick scan for new media”. This does not always work however, and the EVA may continue to display error messages with subsequent attempts to play video files. After a period of operation over an hour or so, the EVA menu will often freeze for periods of 10 to 20 seconds while I’m flicking through the list of video files detected. Sometimes while doing this, the EVA hangs altogether requiring a hardware reset. The EVA is connected over a wired home network, via a Netgear 10/100 switch, to my network storage. The network storage device is a Sitecom MD-250, a unit based on a chip-set that is claimed by some users to have compatibility issues with the EVA. The EVA Data file is stored in a separate folder on the same network storage device. The EVA’s network test function suggests that the connection speed to the media folders on the network storage are typically >20 Mbps. Normally I would suspect the network storage device, or speed of streaming across the network as the root of the problem, but I have never experienced a problem with any media file once it has started to play (including feature length HD video files). The inconsistency in the EVA’s ability to begin playing these video files (a situation that worsens after a feature length video has been played), combined with periodic hanging when accessing the menu, leads me to suspect an EVA hardware fault may be the root cause. Has anybody experienced similar problems? Regards,Coxe
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Print Me!Inconsistent video file replay.
Posted in: Troubleshooting
Discussion:
Have you tried playing the files from a USB drive (thumb or HDD) attached directly to the EVA? Also, see my troubleshooting guide here....
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